Product setup and account help
Use this path for onboarding help, sign-in friction, plan questions, limit questions, and workflow issues across the main products.
Contact
Talk to the CanaryVaults team
Pick the right path first so your question lands with the right context, whether it is support, security, onboarding, or trust review.
Primary contact paths
The platform spans multiple product surfaces, so the contact page mirrors that split instead of funneling everything into one generic inbox.
Responsible disclosure and sensitive reports
Use the security mailbox for vulnerability disclosure, suspicious behavior, or reports that should not go through general support queues.
Privacy, data handling, and assurance questions
Use the trust-center paths if you are evaluating how CanaryVaults handles privacy, storage boundaries, or security posture.
Enterprise plans, quotes, and procurement
Enterprise is quoted rather than self-serve. Use the sales form for seats, SSO and compliance requirements, or procurement questions.
Talk to sales about Enterprise
Tell us about your team and requirements — a real person replies with a quote. This form is the Enterprise billing path; there is no self-serve checkout for it.
Before you send a request
Context that helps the team respond faster
- Include the email address on the account and the surface where the issue occurred.
- For billing questions, include the plan name and subscription id if one is available.
- For product issues, include the module name such as CanaryRAG, CanaryShield, or CanaryAudit.
- For security reports, avoid sending live secrets or reusable third-party credentials.
Need a fast answer first?
Self-serve links
Common next steps
Most new users start by reviewing products and pricing, while existing users usually head straight to support, settings, or the trust center.