Email protection and monitored inbox support
Use this path for onboarding, protected-email limits, alert routing, and billing questions about the mail-protection product.
Support
Support and contact paths
Operational help across every CanaryVaults product surface, billing, privacy, and security-sensitive issues.
Start with the right support surface
The platform now spans multiple products, so support should stay just as clear. Pick the surface first, then the action.
Document injection and leak-monitoring support
Use this path for document injection, workspace access, leak-check workflow questions, and product-fit questions around RAG systems.
Prompt firewall and inspection support
Use this path for prompt inspection results, blocked-message review, and integration questions about protecting an LLM endpoint.
Trap deployment and hit-analysis support
Use this path for honeypot creation, public trap behavior, suspicious-hit review, and Base transaction questions tied to honeypot logging.
Audit logging and verification support
Use this path for action logging, verification results, export questions, and operational guidance around immutable audit records.
Privacy and security questions
Use the trust-center paths when the request is about data handling, disclosure, incident response, or public proof expectations.
Sign-in, profile, and export controls
Use account controls for Google OAuth, session issues, profile updates, exports, and deletion requests.
Before you reach out
- Include the email address on the account and the page where the issue occurred.
- For billing questions, include the plan name and PayPal subscription id if available.
- For CanaryRAG questions, include whether the issue is document injection, monitoring, or dashboard history.
- For CanaryHoneypot and CanaryAudit questions, include the honeypot id, log id, or transaction hash if one is visible in the UI.
- For security reports, do not include live passwords or sensitive third-party credentials.